PATIENT INFORMATION

Dentistry Made Easy With Dr. Maria A. Smith

Dr. Smith and staff are dedicated to providing you with a pleasant visit and results that you feel good about. Our administrative staff is ready to help you with questions about scheduling, financial policy and insurance, to make that part of the process as simple as possible.

First Visit

Your initial appointment will usually be in one of three different categories:

  1. General new patient exam. You are looking for a new dentist and have chosen us. You may or may not have specific concerns, but are not in pain and do not have what you would consider an emergency. Your first visit will consist of 90 minute appointment at which time a complete oral exam including charted periodontal assessment, clinical charting of all your teeth and existing restorations, temporo-mandibular (jaw) joint exam, occlusal exam and oral cancer exam will be completed. A full set of radiographs is generally recommended unless you have a set that is less than three years old, which you should bring with you or arrange to have sent in advance. Dr. Smith will review the findings with you and discuss a tentative treatment plan, which will be finalized after radiographs are reviewed.
  2. You have a dental emergency; either you are in pain or have an immediate cosmetic or restorative need, i.e. a chipped front tooth or a crown has come off. Dr. Smith will evaluate only that problem and every attempt will be made to correct it that day. You can then return for a general new patient exam. 
  3. You want a second opinion. If this is the case, it would help if you could bring recent radiographs and any written treatment plans you have received from the other dentist you have seen. Or a "blind" opinion can be given, which means you do not divulge the previous advice you have been given, and just want another unbiased opinion. Recent radiographs are very helpful. Second opinions can be given without radiographs, but it will be a qualified opinion, not a complete one.

All initial visits will also include a review of your medical history, medications, and prior dental history. Any specific concerns you have will be addressed.

Please assist us by providing the following information at the time of your initial visit:

  • Any radiographs taken by another dentist within the previous three years, if available.
  • A list of medications you are presently taking.
  • If you have dental insurance, bring the card or a completed form. We will enter the information in our computer and file the claim electronically for you.

IMPORTANT: All patients under the age of 18 must be accompanied by a parent or legal guardian for the initial visit.

Please alert the office if you have a medical condition that may be of concern prior to treatment, especially any joint or organ replacement or implanted medical devices, pregnancy, or if you are currently taking medication for anti-coagulation (blood thinners) or are undergoing chemotherapy. If you are not comfortable discussing this with the person making the appointment for you, please ask to have Dr. Smith call you to discuss it personally with her prior to your appointment.

Scheduling


We will schedule your appointment as promptly as possible. If you have discomfort or an emergency situation, every attempt will be made to see you that day.

We try our best to stay on schedule by scheduling what we think is the proper amount of time depending on the procedure being done, and to allow enough time to set up for the next appointment. There are times, however, when a procedure may become more complicated than expected and thus take longer to complete. That could put us behind schedule and if that happens, we will make an effort to contact you via your cell to let you know we are running behind schedule. We try to keep an open slot each day for emergencies, so they do not usually interfere with our scheduling.

Please try to arrive about 15 minutes early for your initial appointment to fill out paperwork if you have not completed it online. We ask that you show up on time for your appointments. If you are running late, please call us so that we know, so that we can determine if we will have enough time to complete your procedure, or if we need to adjust otherwise. We do not rush through any appointments.

If you find it necessary to cancel or reschedule an appointment, please let us know as soon as possible. The time of your appointment has been reserved exclusively for you, and it is very difficult to fill last minute cancellations. We do realize that unexpected life situations come up, and just ask that you do not cancel appointments for frivolous reasons. Remember the old maxim " A broken appointment hurts three, you, me and another patient".

We do reserve the right to assess a fee for excessive last minute cancellations and for "no show" appointments, or for 1 hour appointments without at least 24 hours notice, and 48 hour notice for longer appointments. We do appreciate your understanding and cooperation.

In the case of inclement weather we will call you in the morning if we are closed due to snow or other weather issues.

EMERGENCY COVERAGE

Our voicemail is on 24 hours a day. If you call after hours or on the weekend, the message will instruct you how to reach me, or the covering dentist if I am out of town for a dental meeting or vacation. Please limit emergency calls to true emergencies, or if you want to be seen the next day. Please try to call between the hours of 6am-9pm. The dentists who cover for me if I am away are carefully chosen colleagues who have a similar practice philosophy to mine. If I am unavailable, I know they will treat you just as I would.

Please call us at 203-924-1613 with any questions or to schedule an appointment.

Financial Policy

Patient Billing

For your convenience we accept Visa, MasterCard, Discover, HSA cards, Debit cards, personal check and cash. We deliver the finest care at the most reasonable cost to our patients. Payment at the time of service is appreciated, however we do offer CareCredit patient financing.

We ask that all initial appointments be paid for that day, until we have verified your insurance coverage. We charge 1.50% interest monthly on balances that are outstanding more than 60 days after treatment. We will accept the assignment of your insurance benefits. This allows for insurance to pay its portion and for you to pay the balance without incurring a finance charge. If you do not have dental insurance, it still provides you with 2 billing cycles to pay prior to incurring finance charges.

If you have dental insurance and provide us with the information, we will file your claim electronically for you after each appointment. Most insurance companies will respond within two to four weeks. We will send you a monthly statement any time you have an outstanding balance. Any remaining balance after your insurance has paid is your responsibility. Your prompt remittance is appreciated. We can also make arrangements for a monthly payment plan for longer treatment plans. This must be done prior to the beginning of the treatment.

For all treatment plans that are over $1000.00, we require a 30% deposit on the day the treatment is started.

Please remember you are fully responsible for all fees charged by this office regardless of your insurance coverage.

If you have questions regarding your account, please contact us at 203-924-1613. Many times, a simple telephone call will clear any misunderstandings.

Insurance Information

If you have dental insurance and provide us with that information, we will file your claim for you after each appointment. Please bring your insurance information with you to your initial visit so that we can expedite reimbursement. Or, you can fax or e-mail us a copy of both the front and back of the card in advance of your appointment. Our fax number is 203-922-1682. Our office e-mail is office@drmasmith.com

We will also file pre-treatment estimates for you with your insurer, if requested, so that you will have some idea of how much your insurance will cover. Pre-treatment estimates often take up to a month or more to be returned to us. All insurance policies have yearly maximums, patient co-payments, deductibles, and excluded procedures. However, all insurance policies have different amounts for these features of the policy. Two or more patients can have coverage from the same insurance company and have completely different benefits for the same procedure.

Dental insurance is a contract between your employer and the insurance company. Your benefits are determined by how much your employer is willing to spend on the premium they are paying. Another factor about dental insurance is that the maximum yearly benefit has never increased since dental insurance first came into the market place in the mid 1970's. While the price of almost everything, including dentistry has quadrupled in the past 40 years, the maximum dental insurance benefit has remained unchanged. Dental insurance is really not insurance; it would be more appropriately called dental assistance or a benefit.

We accept all insurance plans and will work with you to help you maximize the benefits of your policy. However, we do not participate as a "preferred provider" with any insurance company. The discounted reimbursement rate for all such plans is much too low to enable us to offer the best quality dentistry at their reimbursement levels. Managed care plan fees are based on seeing a high quantity of patients to make up for the decreased fee for each procedure. Our fees are based on providing the best quality care and outcome for you, our patient.

At Maria A. Smith DMD, PC we make every effort to provide you with the finest care and the most convenient financial options. To accomplish this, we work with you to maximize your insurance reimbursement for covered procedures. If you have any problems or questions, please call us at 203-924-1613.

Infection Control


Infection controls and universal precautions protect patients and staff alike. Everyone benefits from rigorous infection control — you, your dentist, and the dental team. The cornerstone in a good and safe dental practice is the element of trust. You should feel free to discuss this topic with Dr. Smith and receive a straightforward answer.

Dr. Smith and our entire team follow procedures recommended by several federal agencies: the Occupational Safety & Health Administration (OSHA), the Environmental Protection Agency (EPA) and the Centers for Disease Control (CDC).

These measures include:

  • Disinfectant hand sanitizer
  • Gloves and face masks
  • Disinfection of countertops and surfaces
  • Sterilization of all equipment before every use
  • Disposable materials

We sterilize all reusable equipment, including dental hand pieces. We use an autoclave sterilizer that kills bacteria and viruses by steam, heat and pressure.

The best defense against disease is information. The more you know, the better equipped you are to make wise decisions about your health care. The more you know about our daily procedures and policies, the more comfortable you will feel.

Advanced Technology

Precision Dentistry

When you seek care at our office, you are assured that Dr. Smith and her staff utilize the latest in technology to enhance the quality and fit for your dental care.

Dentistry is micro-surgery. Using microscope enhanced glasses enables us to do precise, close-up work, and create dental restorations with incredibly precise fit and finish. You just can’t always fulfill that level of care with the naked eye.

Dr. Smith chooses carefully which and when radiographs are taken. There are many guidelines that we follow. Radiographs allow us to see everything we cannot see with our own eyes. Radiographs enable us to detect cavities in between your teeth, determine bone level, and analyze the health of your bone. We can also examine the roots and nerves of teeth, diagnose lesions such as cysts or tumors, as well as assess damage when trauma occurs.

Dental radiographs are invaluable aids in diagnosing, treating, and maintaining dental health. Exposure time for digital dental radiographs is extremely minimal.

Home Care Instructions

After Composite Fillings (White Fillings)

When an anesthetic has been used, your lip and/or tongue and cheek may be numb for up to a couple of hours after the appointment. Avoid any chewing and hot beverages until the numbness has completely worn off. It is very easy to bite or burn your tongue or lip while you are numb.

You may or may not experience some hot, cold & pressure sensitivity after your appointment. Injection sites may also be sore. Ibuprofen (Motrin), Tylenol or aspirin (one tablet every 3-4 hours as needed for pain) work well to alleviate the tenderness. If pressure sensitivity persists beyond two days or if the sensitivity to hot or cold does not decrease, contact our Shelton office at 203-924-1613.

You may chew with your composite fillings as soon as the anesthetic completely wears off. If, after the anesthetic wears off, you feel you are hitting the new restoration more than your other teeth, please call to come in for a further adjustment. Very rarely, the tooth with the new restoration may become fleetingly sensitive to cold after a month or so. This means that you need a bite adjustment even if your bite feels OK. There is no additional charge for these post treatment adjustment appointments. If you have any other questions or concerns, please call our Shelton office at 203-924-1613.

After Crown and Bridge Appointments

Crowns and bridges usually take two or three appointments to complete. In the first visit, the teeth are prepared and impressions of the mouth are taken. Temporary crowns or bridges are placed to protect the teeth while the custom restoration is being made. Since the teeth usually will be anesthetized, the tongue, lips and roof of the mouth may be numb. Please refrain from eating and drinking hot beverages until the numbness is completely worn off.

Occasionally a temporary crown may come off. Call us at 203-924-1613 if this happens and bring the temporary crown with you so we can re-cement it. It is very important for the temporary to stay in place, as it will prevent other teeth from moving and compromising the fit of your final restoration.

To keep your temporaries in place, avoid eating sticky foods (gum), hard foods, and if possible, chew on the opposite side of your mouth. It is important to brush normally, but floss carefully and don’t pull up on the floss which may dislodge the temporary, but pull the floss out from the side of the temporary crown.

You may or may not experience some temperature and pressure sensitivity after an appointment. The sensitivity should subside within a day or two. Most patients do not have any post treatment sensitivity within 24 hours. Mild pain medications may also be used as directed by our office.

We use very high-quality labs located in Connecticut. We always take full arch impressions and use an articulator for the fabrication of every crown or bridge, unlike other offices who use quadrant impressions and hinge articulators and often use off-shore labs in foreign countries to have their crowns made. Because of these added value features, many permanent crowns are able to be placed with little or no adjustment. Again, like composite restorations, any sensitivity should be gone and your bite should feel normal by the next day. If you have any other questions or concerns, please call our Shelton office at 203-924-1613.

During/After Full Mouth Reconstruction & Cosmetic Procedures

Full mouth reconstructions and certain cosmetic procedures often involve working on several teeth at the same time. If we are correcting a worn a dentition, your bite will feel different after the initial appointment because it has been changed purposely to restore your mouth to its original form and functioning level. One of the purposes of provisional restorations in this type of advanced treatment is to work out the ideal occlusion in the provisionals, so that when the real final crowns are made, we know that they will be correct. If you continue to detect any high spots or problems with the provisionals, call our office at 203-924-1613 so we can schedule an adjustment appointment.

It may be normal to experience some hot and cold sensitivity, although this is rare. Your gums may also be sore for a day or two. Warm salt water rinses (a teaspoon of salt in a cup of warm water) three times a day will reduce discomfort and swelling. A mild pain medication (one tablet of Tylenol or Ibuprofen (Motrin) every 3-4 hours) should ease any residual discomfort.

Don’t be concerned if your speech is affected for the first few days. You’ll quickly adapt and be speaking normally. You may notice increased salivation. This is because your brain is responding to the new size and shape of your teeth. This should subside to normal in about a week.

Daily brushing and flossing are a must for your new dental work. Daily plaque removal is critical for the long-term success of your new teeth, as are regular cleaning appointments.

If you engage in sports let us know so we can make a custom mouthguard. If you grind your teeth at night, and you have worn a night guard in the past, you will need a new one. Adjusting to the look and feel of your new smile will take time. If you have any problems or concerns, please let us know. We always welcome your questions.

After Tooth Extraction

If you are going to have an implant to replace an extracted tooth, it may either be done at the time of the extraction or later, depending on which tooth is being extracted. If the implant is not placed immediately after the extraction, the surgeon may recommend the placement of bone grafting material in the extraction socket. This helps preserve the ridge so that it will be wide enough to accommodate the implant in the future. If you have a bone graft done, you will also have sutures. After tooth extraction, if you are not having an implant, ie. third molar extractions, it’s important for a blood clot to form to stop the bleeding and begin the healing process. This blood clot actually transforms into bone during the healing process. In this situation, you will be asked to bite on a gauze pad for 30-45 minutes after the appointment. If the bleeding or oozing still persists, place another gauze pad and bite firmly for another 30 minutes. You can change the gauze pad as often as you want. You can also bite on a wet teabag if the bleeding has not subsided, After the blood clot forms, it is important not to disturb or dislodge the clot as it aids healing. Do not rinse vigorously, suck on straws, smoke, drink alcohol or brush teeth next to the extraction site for 72 hours. These activities may dislodge or dissolve the clot, resulting in a dry socket and retard the healing process. Limit vigorous exercise for the next 24 hours as this will increase blood pressure and may cause more bleeding from the extraction site.

After the tooth is extracted you may feel some pain and experience some swelling. An ice pack or an unopened bag of frozen peas or corn applied to the area will keep swelling to a minimum. Take pain medications as prescribed. The swelling usually subsides after 48 hours.

Use the pain medication as directed. Call our Shelton office at 203-924-1613 if the medication doesn’t seem to be working. If antibiotics are prescribed, continue to take them for the indicated length of time, even if signs and symptoms of infection are gone. Drink lots of fluid and eat nutritious soft food on the day of the extraction. You can eat normally as soon as you are comfortable.

It is important to resume your normal dental routine after 24 hours. This should include brushing and flossing your teeth at least once a day. This will speed healing and help keep your mouth fresh and clean.

After a few days you will feel fine and can resume your normal activities. If you have any concerns during the healing process, call our office if the tooth was extracted here or the office of the surgeon who did the extraction.

Call Dr. Smith at 203-924-1613 with any questions about your upcoming visit.

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